Gov 2.0 is more about people than it is about technology, more about culture than about the internet.
Before a presentation this week on how I use twitter to advocate for Gov 2.0 someone asked me: What is Gov 2.0?
I explained that Gov 2.0 is the next generation of government. It is a public service renewal where government becomes more efficient, responsive, and open to citizens. It is a recognition that we (public servants and citizens) are all in it together.
I told him about the launch of British Columbia’s new open data portal Data BC and a citizen-focused internet site this week. Along with increasingly more governments around the world, the Province of BC is committed to becoming more open, transparent and citizen-centric.
Gov 2.0 is about working with citizens to solve the really big issues that government can’t handle alone like health care, climate change, jobs, the economy, drug addiction, crime and poverty. It is a paradigm shift and, with enough citizen engagement, it is a societal transformation that includes citizens in governmental deliberation and decision making.
I didn’t tell him about Tim O’Reilly’s definition of Government 2.0 as “government as a platform.” O’Reilly, a forward thinker and the founder of O’Reilly Media, explains: “Government 2.0, then, is the use of technology—especially the collaborative technologies at the heart of Web 2.0—to better solve collective problems at a city, state, national, and international level.”
I’m a big fan of Tim O’Reilly. He is talking about how Government 2.0 makes use of the Web 2.0 platform technologies (cloud computing, collective intelligence apps, social media, mobile devices) to provide services to citizens. At the same time, he says, government needs to move away from being a ‘vending machine government‘ (where taxpayers put in money and government delivers complete, finished services) to being a collaborative government that works with citizens to create value. What I like is Tim’s call to action: “As technologists … we can do our part to be bold, to be brave, and think fresh because that is what will make a platform for greatness.”
But I think we risk losing people when we talk about government as a platform. Gov 2.0 is not just about technology. The revolution was sparked by technology, and technology enables it, but Gov 2.0 is more about people than it is about technology, more about culture than about the internet. Gov 2.0 is about people being passionate and making changes for the collective good. Its success is more dependent on trust and people being willing to authentically share and participate, than it is on the latest social media tool. Even the name ‘Gov 2.0’ connotes technology, the second major revision of software. Sometimes I use the term ‘open government’ because it is more accessible for non-techies.
Let’s face it, we collectively have some large issues to address, and the problem isn’t that we don’t have enough technology or communication media. The challenge is that people need to come together and contribute through the technology to address the big issues. The challenge for government is that we need to build trust. We need to be transparent, engage with the public, understand their concerns, listen to their needs, harness their diverse expertise, be inclusive, provide value, and follow through on promises (walk the talk). As citizens, we need to become more involved, stand for something, understand the issues, lead change, share authentically, and know what we are passionate about and make a difference.
In British Columbia, as in many parts of the world, we are in exciting times and moving in the right direction. Sure, we have big challenges and a long way to become more transparent and build trust, but we are taking big strides in the right direction.