Government 2.0: Breaking Down the Walls

On the weekend, I had the good fortune of watching Roger Water’s The Wall at BC Place Stadium in Vancouver. The show was absolutely amazing with the largest projection surface (500 feet wide) ever toured in live entertainment. The images of oppression, war, and the building (and destruction) of the wall accompanied by Pink Floyd’s hauntingly powerful music and lyrics was a feast for the eyes and ears.

After the show, I began to think about the power of Web 2.0, Government 2.0 and Open Government in breaking down the walls that society has built over the millennia. We struggle in our organizations and other societal institutions (such as education and health care) with the rigid structures and hierarchies that constrain creativity, responsiveness, communication, autonomy, purpose, individuality and community. These institutions have evolved to mold us human beings into human automatons and cogs in a machine so that we fit in the industrialized processes, hierarchies and confines of order.They are products of the human mind. Scientific management was an approach to management that analyzed and synthesized workflows to improve economic efficiency. In our attempts to become more efficient and effective, we risk losing touch with our humanity and what Daniel Pink  characterizes as the key ingredients of human motivation: autonomy, mastery and purpose.

The social, inter-active web provides a platform to break down the barriers of traditional organizational silos and open up new possibilities for human organization, interaction and commerce. In government, it enables us to communicate and collaborate across traditional boundaries. It breaks down the walls of silos, hierarchy and compartmentalization. The diagram below is an oversimplification. Of course, there are walls within the ministries themselves, between divisions, between branches and between organizational hierarchical layers within the organizations. These walls are not only found in government; they are also prevalent in private organizations.

Government 2.0 can break down these walls. But they will not break without a fight. We all have a vested interest in protecting our traditional silos. We hoard information, because information is power. We fight tooth and nail to keep our data, protect our organizational boundaries and maintain the status quo. We must learn to be more open, sharing, and accepting of new ideas, of ourselves and of each other. It is a struggle, but the benefits will be enormous. “All and all its just another brick in the wall.”

Roger Waters says the following on his website: “I believe we have at least a chance to aspire to something better than the dog eat dog ritual slaughter that is our current response to our institutionalized fear of each other.” What do you think?

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